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FAQ'S ABOUT MYBEEM SERVIE PORTAL

FREQUENTLY ASKED QUESTIONS

Common Questions About MYBEEM PORTAL Services

1. WHAT REQUIREMENTS MUST I MEET TO REGISTER FOR BEEM CONSULT SERVICES?
  • a. Contact us for a free service ticket for all your transactions
  • b. For business account registration, one must own a legally registered business, and provide proof of registration certificate
  • c. Provide receipt of business renewal for year of registration
  • d. Provide digital address of business location
  • e. Capacity to fully abide by the terms of use set forth on this website
2. WHAT CAN I USE MY FREE SERVICE TICKET ID TO DO?
  • a. The service ticket id is required to communicate/chat with the service/front desks of your service provider or that of other businesses
  • b. It is also used when requesting for product(s)/service(s) from registered businesses on the site
  • c. To do so, select BUSINESSES from the site’s main menu, then choose the BUSINESS DESK(S) submenu item
  • d. You may search for businesses service desks/selling points by name, or by the product/service they offer
  • e. Click on the CHAT WITH SERVICE DESK button on the business profile form, and use your service ticket to initiate a conversation with the service desk of your choice
  • f. To fill a service request form, select Apply from the context menu options of the selected business profile form
3. HOW DO I TRACK A SERVICE/PRODUCT I HAVE REGISTERED FROM SERVICE DESK?
  • a. From the site’s main menu, select BUSINESSES, then choose the SERVICE TRACKING
  • b. From the available services list, select the service you registered/applied for
  • c. Search for the transaction to track by the transaction id, or the service account id
  • d. Locate the status of each transaction under the ‘status’ column
  • e. To download a duplicate copy of any transaction, click on the download link under the ‘Get receipt’ column for the transaction of interest
4. WHEN WILL THE SERVICE I HAVE REGISTERED FOR BE DELIVERED/CREDITED TO MY ACCOUNT?
  • a. Online services can be tracked from our site in real-time while offline services reflect on our site within 48 hours
  • b. All tracked transactions are automatically submitted to your service provider for crediting.
  • c. However, the actual crediting of accounts lies solely in the domain of service providers
  • d. For utility service providers, all transactions for any given billing period (mostly monthly) will be credited to your account before bills for that period are processed and distributed
5. HOW DO I PAY FOR THE SERVICES I REQUEST FOR ONLINE?
  • Answer: Upon request of a service, the selected service provider will indicate acceptance or otherwise of a service request, and will negotiate with you the terms of payment for the product/service. All service requests need to be paid for in full within 24 hours of service delivery.
6. HOW DO I RATE BUSINESSES ONLINE ON CUSTOMER SERVICE DELIVERY?
  • a. From the site’s main menu, select BUSINESSES, then choose the SERVICE TRACKING
  • b. From the available services list, select the service you registered/applied for
  • c. Search for the transaction to track by the transaction id, or the service account id
  • d. Locate the rate service button of each displayed transaction under the ‘do rating’ column
  • e. Click on the rate service button to send your customer service rating in respect of the selected transaction
  • f. You may also do so after each chat with the business(s) service desk
7. HOW DO I PAY FOR MY BUSINESS SERVICE SUBSCRIPTION FEE?
  • Answer: Please lookup our service desk and chat with us or call our service desk on +233 302 318755, +233 577 694870.
8. WHAT IS MYBEEM PORTAL?
  • a. myBeem portal is your access point to all the services we provide on our site
  • b. Before accessing any service, you need to sign in with your clock in pin, user id, and password.
  • c. Fill in the service account sign in form that pops up next. From the available portal services list, select the service to sign into, enter the service key, and click on the submit button
9. HOW DO I GET MYBEEM PORTAL CLOCK IN PIN?
  • Answer: mybeem portal clockin pin cannot be used for more than 24 hours. To get the new clockin pin for any given day, please contact the Administrator of your business account or use the forgotten clockin-pin retrieval form of the MYBEEM menu item
10. HOW DO I HANDLE THE TECHNICAL ISSUES I ENCOUNTER?
  • Answer: Any issue(s) encontered (hardware/softwware) should first be communicated to Service providers I.T Personnel for resolution. You may call them personally, or initiate a chat session with Service desk.